Help Center
FAQ
How to cancel VIP subscription?
To cancel your VIP subscription, please contact CCBill Consumer Support using one of the methods below and provide your Transaction ID and Bank card number.
Support Center: https://support.ccbill.com
Email: [email protected]
Phone: +1-888-596-9279
I paid money but didn't get XCoins / VIP membership.
A. You can refresh the page or log in again.
If it still doesn't work, please visit your payment account and Contact Us with your order number.
B. Your payment has been declined by CCBill, our payment processor.
This transaction was flagged as high-risk based on address verification, usage patterns, or transaction history.
If you want to complete the purchase, additional information is required.
Please contact CCBill Consumer Support using one of the methods below and provide your Transaction ID.
Support Center: https://support.ccbill.com
Email: [email protected]
Phone: +1-888-596-9279
Please note:
- No funds have been deducted, only temporarily reserved.
- The reserved amount will typically be released within 1-7 business days, depending on your bank.
How do I delete my account?
On the [My] page, click on your profile page; you'll see the [Delete account] at the bottom, you can do it yourself.
Why are my episodes and purchase records missing?
Please make sure your account is logged in, your Coins / VIP and purchase records will be linked to your account.
I can't complete the payment.
You can try to change your network environment, e.g. use a different network.
- Disable VPN or use a stable network connection
- Ensure billing information is accurate
- Make sure your billing address matches your card details
- Try another bank card
If the method above does not solve your problem, please send us a screenshot of the page and tell us that you are experiencing this problem.
What is XCoins?
XCoins are the virtual commodity of XGamehub. XCoins will be used to unlock games / dramas and will be permanently valid.
What is VIP?
VIP Benefits: Unlock all games
1. After purchasing the membership card, the benefits effective immediately.
2. Membership can only be activated on one mobile device and one PC device.
3. After the membership card expires, the game will be locked again.
Do I need to pay to play the games?
Every game offers free chapters. However, if you want to play the full game, you'll need to purchase Coins or a VIP membership card to unlock the paid chapters.
Can I play it on PC?
Of course, you can play it on your phone or PC.
How to find my bill?
What should I do if I encounter a problem?
You can go to [My]-[Help Center]-[Contact Us] and describe the problem you encountered, we will have someone to reply you within 5 working days.